If you’ve ever opened your mail and found a letter saying your mortgage was sold, it can feel unsettling. You might wonder whether you did something wrong or if your loan is in trouble. The good news: it’s perfectly normal. Mortgage sales happen every day, and they rarely have anything to do with you personally. 

This guide will help you understand why mortgages get sold, how it affects you, and what steps you should take in response. 

Why Do Lenders Sell Mortgages? 

Selling mortgages is a common practice that helps lenders maintain the liquidity they need to continue offering new loans to homebuyers. Without this process, lenders would quickly run out of funds to support additional borrowers. 

Selling mortgages also helps lenders manage financial risks related to interest rate fluctuations and comply with regulatory requirements for maintaining adequate cash reserves. 

These sales take place in the secondary mortgage market, where entities like Fannie Mae, Freddie Mac, and other investors purchase loans from the original lenders. Buyers can hold the loans themselves or bundle them into mortgage-backed securities and sell them to investors. 

Importantly, the sale of your mortgage is a financial transaction between companies and doesn’t reflect how well you’ve managed your loan. It’s just a way for lenders to keep the mortgage market functioning smoothly. 

What Actually Changes When Your Loan Is Sold 

When you get a notice saying your mortgage was sold, it means a new company will handle your loan servicing going forward. That involves collecting your payments, managing escrow, and sending your monthly statements. 

In other words, here’s what typically changes and what stays the same: 

What changes: 

• You may start sending payments to a new company. 
• Your online portal, mailing address, or customer service number might change. 
• Escrow management can move to the new servicer. 

What doesn’t change: 

• Your interest rate, loan term, and principal balance remain the same. 
• Your repayment schedule stays as it was under your original contract. 

The key takeaway: While the name on your statement might look different, your mortgage agreement itself does not change. The new servicer must honor the same terms you signed when you first took out the loan. 

What to Do When You Get a Transfer Notice 

When you receive a letter saying your mortgage was sold or your servicing changed, here’s what you should do next: 

1. Read both letters carefully: You should receive one from your old servicer and one from the new one. Compare your loan number, effective dates, and payment instructions to make sure they match. 
2. Verify the new servicer: Review the contact details listed in the new servicer’s letter and confirm them on the company’s official website. Avoid clicking links in emails or texts about your mortgage to protect your personal information. 
3. Update your payment method: If you use autopay, adjust it to the new servicer’s information after the transfer date. If you still pay by traditional mail, switch to the new address right away. 
4. Watch your escrow and statements: Make sure your tax and insurance payments are still being made on time and that your escrow balance is carried over correctly. 
5. Keep proof of payments: Save bank statements, screenshots, and confirmation numbers for every payment during the transition in case you need to dispute an error later. 

Following these steps can help you keep your home loan on track and minimize stress during the transition to a new lender. They’re the key to making your mortgage transfer a minor inconvenience rather than a true disruption. 

The Bottom Line 

When your mortgage gets sold, your principal balance, interest rate, and other repayment terms should remain the same. Only the company servicing the loan will change. Take the time to make sure that everything transfers over properly, but rest assured that it’s a normal part of the lending system and shouldn’t cause you any financial headaches. 

The content provided is intended for informational purposes only. Estimates or statements contained within may be based on prior results or from third parties. The views expressed in these materials are those of the author and may not reflect the view of National Debt Relief. We make no guarantees that the information contained on this site will be accurate or applicable and results may vary depending on individual situations. Contact a financial and/or tax professional regarding your specific financial and tax situation. Please visit our terms of service for full terms governing the use this site.