Upskilling Playbook: AI, Skill Development, and the Workforce
The central challenge of integrating AI in work is ensuring that organizational capability advances at the same pace as automation, since companies risk overwhelming their human talent by overinvesting in technology for short-term gains rather than long-term development.
Talent and workforce leaders must actively counteract three major risks — automation outpacing foresight, lagging capability systems, and strategy being dictated by technology — by advocating for internal mobility and upskilling to close projected talent shortfalls. Ultimately, leaders must view AI adoption as a development opportunity to redefine how capability is built, focusing on outcomes and consciously reinvesting capacity freed by automation to ensure growth and resilience for both the business and its people.
UpSkill America’s Upskilling Playbook is a strategic guide for organizations to build, scale, and integrate skills-based workforce development initiatives that drive business performance and career growth. Despite rapid economic and technological shifts making upskilling a business imperative, many efforts struggle to gain traction and become embedded in business strategy.
This playbook cuts through the noise while preserving the depth needed to drive real change — integrating corporate best practices, academic research, and practical application. It helps organizations amplify the impact of existing initiatives or launch new efforts with clarity and measurable results. It provides a practical framework for navigating challenges, capitalizing on opportunities, and implementing upskilling at scale. Covering key areas such as workforce ecosystem development, program design, measurement strategies, and leadership alignment, it delivers actionable insights for HR professionals, business leaders, and decision-makers.
When organizations fully embed upskilling into their talent and business strategy, they create sustainable talent pipelines, improve retention, and future-proof their workforce against industry shifts and technological advancements. Click below to read more, and join our mailing list to be notified when new content is released.
The first edition of UpSkill America’s Upskilling Playbook launched in 2017. If you are trying to access content from the original playbook, please email us at [email protected].
UpSkill America, an initiative of the Economic Opportunities Program, supports employers and workforce organizations to expand and improve high-quality educational and career advancement opportunities for America’s front-line workers.
The Aspen Institute Economic Opportunities Program advances strategies, policies, and ideas to help low- and moderate-income people thrive in a changing economy.
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